We will refund or exchange items upon receipt of the returned goods. If you want an exchange and need replacement items quickly then it might be faster to place a replacement order then receive a credit once goods are received.

Refunds will be issued within 7-14 days of us receiving the goods back from you.

This does not affect your statutory rights as a consumer.

Please note that we do not offer any exchange or refunds on washable goods or sample packs for hygiene reasons.