Next day delivery explained


Our next day delivery operates when orders are placed Monday to Thursday before 3pm. Please note that our couriers do not work on bank holidays. Therefore, your order will be processed on the following working day.

Before 1PM After 1PM
Estimated delivery Estimated delivery
Order placed on MONDAY TUESDAY WEDNESDAY
Order placed on TUESDAY WEDNESDAY THURSDAY
Order placed on WEDNESDAY THURSDAY FRIDAY
Order placed on THURSDAY FRIDAY MONDAY
Order placed on FRIDAY MONDAY TUESDAY
Order placed on SATURDAY TUESDAY TUESDAY
Order placed on SUNDAY TUESDAY TUESDAY


Incontinence Products with Fast delivery!

We know that often you need products quickly and aim to ensure this happens. We offer a choice of delivery options to meet your needs and keep you informed of progress.

We aim to hold all products listed in stock (if an item is out of stock this should be shown alongside the product) wherever possible to ensure you receive items quickly.

Product Despatch

We despatch orders 5 days a week (Monday to Friday).

Orders received before 3 p.m. are despatched same day, orders received after this time are despatched the following working day.

Despatch Options

We are now offering FREE delivery on all orders. Items will be despatched same day if orders are placed before 3pm.

This is a 1-2 day service and items are sent by Royal Mail if orders are under 2Kg, or by Courier for orders over 2Kg. 96% of orders are delivered next working day, however this cannot be guaranteed. If a valid email address is provided at checkout then tracking details will be forwarded to that address.

Next day delivery is only applicable to England and Wales. For the rest of the UK and Channel Islands please allow up to 2-3 working days.

Please note if VAT is paid on any items within your order, HMRC rules stipulate that VAT has to be added to delivery charges.
 

Delivery Tracking

If your email address is provided you should receive confirmation of your order receipt, despatch and delivery. If your order is despatched by courier you should receive confirmation of parcel collection and courier tracking information to track progress of your parcel as well as confirmation when received.


Discreet Packaging

We are very aware of the sensitive nature of your order and we ensure that discretion is maintained at all times. All deliveries are made in unmarked boxes or bags and all delivery paperwork is plain so that the contents of your package will only be known to yourself.


Regular Deliveries

We know that running out of products can be a concern, but holding lots around the house can be a lot of hassle. To get the best of both worlds we'll happily set up a regular delivery (monthly or however frequently you'd like). Please add feel free to call on our free phone number 080 196 2070.

Delivery Address

To ensure that our couriers can deliver, the delivery address should be a full address including postcode. Due to our use of carriers we are unable to deliver to PO Box addresses which are only recognized by the post office.


Delivery Requests

There is space at checkout for you to add delivery information (e.g. requesting items to be left if you are out, left with a neighbour, etc.) whilst we pass on these instructions circumstances may mean that the courier is unable to carry out your instructions. There is a limit of 20 characters on instructions that can be passed over so please keep these brief and to the point. Any goods left are at your own risk.

If there are no specific instructions if you are out, the courier will leave a calling card at your home. You can then telephone the local depot and either re-arrange the delivery or collect yourself from the depot, within 10 working days of the first delivery. After 7 working days the parcel will be returned to our warehouse and our customer services team will contact you by email or telephone.


Delivery Procedure

The majority of goods are shipped from our central warehouse; you may receive more than one delivery if for some reason an item is out of stock when ordered; you should receive notification of any delay in dispatching your items.

IMPORTANT: When signing for the delivery, if there is any damage to the box at all please sign for as "damaged" or do not accept the delivery. All items damaged in transit must be notified to us by calling 080 196 2070 or sending an email to info@novamedeurope.com within 48 hours of delivery.


Returning Items

General

We will refund or exchange items upon receipt of the returned goods. If you want an exchange and need replacement items quickly then it might be faster to place a replacement order then receive a credit once goods are received.

Refunds will be issued within 7-14 days of us receiving the goods back from you.

This does not affect your statutory rights as a consumer.

Please note that we do not offer any exchange or refunds on washable goods or sample packs for hygiene reasons.

How do I return something to Novamed?

If you need to return items to us then please call us first to arrange the return on 080 196 2070

Please use the following address to return your goods

NOVAMED ONLINE RETURNS
Unit 4
Coopers House
Combe Lane
Wormley
Surrey
GU8 5SZ

If we have made an error with your delivery, please call our customer services department on 080 196 2070 or e-mail us on info@novamedeurope.com

 

The Legal Stuff

When you place an order you will receive a confirmation e-mail. This e-mail does not constitute acceptance amounting to a contract; acceptance takes place when the product is despatched, until which time Novamed are entitled to withdraw the offer.

Novamed will not be liable for any loss caused to you by late delivery and will not be liable for any loss or damage to goods once they have been delivered in accordance with your delivery instructions.

For further information regarding all aspects of Novamed contracts with customers please see our full Terms and Conditions.


The following is for guidance only and does not affect our Terms and Conditions or your Statutory Rights.