Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

You can contact us through our contact page! We will be happy to assist you.

Yes, there is no commitment with our subscription service. You can cancel your subscription at any time!

You are able to pause your subscription order for any reason you want. This can also be resumed at any time you see fit.

Absorbent disposable body worn pads contain two vital ingredients: fluff pulp and super absorbent polymers (SAPs).

SAP are high absorbent and lock fluid away to prevent it returning to the skin. Pads also have anti-leak cuffs/barriers which act as barriers to prevent leakage.

The incorrect application of oil based creams as well as the use of talcum powder can inhibit the pads performance.

The use of talcum powder, either on the pad or applied to the groin area, is not recommended.

Should a medicated cream be prescribed, it should be applied following the manufacturer’s instructions. The use of such creams should be determined by your local Health Care Professional

Bladder and bowel problems affect anyone regardless of age or size, therefore our product styles reflect the needs of different individuals. 

Factors such as the need to contain faeces, hip size and bladder capacity can vary so the absorbency of disposable pads need to reflect this.

Our sizes range from those required for neonatal babies to large adults.

No, absolutely not. 

You should place used pads into a plastic bag and dispose of in general household waste. In care homes, and hospitals local policy for disposable should be followed. Where clinical waste bins are available they should be used

Yes, pads contain super absorbent polymers (SAPs) and an odour control system to prevent unpleasant smells.

Most of our sanitary pads come with wetness indicator lines that change colour to signal when the pad needs to be replaced. Once two-thirds of the indicator lines have changed colour, it is time to switch to a new pad.

In cases of faecal contamination, the pad should be changed immediately, regardless of the wetness indicators.

The back of our pads are waterproof so fluid will not flow from one pad to another. Wearing multiple pads is considered bad practice as it can cause discomfort and skin issues without any added benefits.

Yes, as long as the pad remains intact, without any faecal soiling, and at least two-thirds of the wetness indicator lines have not changed colour, the pad may not need to be changed unless there is a medical necessity.

There are several reasons why this could happen:

• The pad has been shaken prior to fitting - The pad needs to be removed from the packaging and gently opened up, then folded lengthwise forming a cup/gully at the groin area. For fitting information please refer to our Fitting Guide.
• The pad is too high in absorbency for the user urine output - This causes the urine to clump in one area of the pad rather than evenly throughout.

No. Due to the way pads are manufactured, shaking, fluffing or twisting prior to application will cause the pad to break up and will move the position of the fluff and the SAPs. It is important to handle the pads carefully to ensure they function properly.

Check the following:

• Have you got the correct fitting of the pad?
• Are you wearing the correct waist size of pad?
• Are you using the correct absorbency?
• Are you wearing the correct size and style of fixation pants or underwear?
• Has an oil based cream has been used?
• Has it been applied sparingly?
• Wetness indicators.
• Has it reached the maximum absorbency or not?
• Weighing the pad is also an option to find out if the pad has reached its maximum absorbency.

Yes, as long as the pad is not leaking, there is no faecal soiling on the pad, and there is no other medical reason for the pad to be changed.

No. People pass varying amounts of urine throughout a 24 hour period. It is important to establish their fluid intake/output and medication, etc.

Completing a thorough continence assessment will aid selection of the correct absorbency and style for each individual person.

Weighing pads allows you to accurately measure the amount of urine in the pad to be recorded. The number of wet episodes and leakages can also be recorded. This will help you establish whether a higher or lower absorbency pad is required.

The working absorbency is a guidance to the amount of urine the product will absorb during the normal use.

The total absorbency (ISO) is the measurement of capacity used during the manufacturing process.